About Our Courses

ACI’s programs address the needs of employer and employee. People leave each course equipped with new skills and more motivated to handle day-to-day situations more constructively. These courses increase productivity, improve communication and provide a clearer vision of the individual’s role in the success of the organization.

Leadership Skills

• Values, behaviors, and responsibilities of a competent leader
• First things first, tools for prioritizing on the job
• Identifying communication tools that work with different personality styles
• How to create rapport, build trust and establish credibility
• Ways to clarify expectations with supervisors, staff, and co-workers
• Learn how to delegate so people want to do the job well
• Techniques for giving and receiving feedback effectively
• Ways to build and maintain motivated teams
• Creative problem solving
• Leveraging leadership, what works most effectively

Sexual Harassment Prevention and Diversity Awareness

• Federal & State Laws on Sexual Harassment and Discrimination, and implications for companies, managers, and emloyees
• Company policy and protocols for harassment
• Establishing what is appropriate and inappropriate workplace conduct
• Giving and receiving feedback on discriminatory issues
• Clarifying your companies consequences
• Harassment, how it begins, and preventative measures
• Defining physical, verbal, and visual harassment
• Differentiating what is and isn’t harassment
• Different ways to communicate clear boundaries and limits
• How to handle a diversity or sexual harassment complaint like a pro

Conflict Resolution and Anger Management:

• Learn to address the problem not blame the individual
• Exercises for mastering listening skills
• Make better decisions by creating better options
• Techniques for managing difficult behavior
• Alternative ways to manage your anger
• When anger occurs, identifying the sequence of events
• Tips and techniques for diffusing angry attacks
• Ways to cope with denial, resistance, apathy, and accusations
• Making the most of giving and receiving feedback
• How to deal with unacceptable behavior
• Diffusing conflict between two or more people
• Identify the nonverbal and verbal communication needed to build credibility
• Strategies to get your message across clearly, assertively, and calmly
• Best uses of technology for communicating
• Learn advanced listening techniques
• Tools for managing anger, negativity, and hostile attitudes

• Establish expectations with your team
• Learn to recognize and foster the strengths of each member
• Setting goals, dividing tasks, and giving rewards
• Listening and mentoring for peak performance
• Constructive ways to manage the storm phases with your team
• Break through mental blocks and self-defeating habits that keep the team from establishing fresh ideas
• Use resources to create an environment that is conducive to creativity
• How to generate the most options in a brainstorming sessions
• Different exercises to increase team creative problem solving ability
• How to be a more effective coach

• Discover the thought patterns that create stress
• Relaxation techniques
• Choose words that build credibility
• Diplomatic techniques to manage and limit interruptions
• Create powerful openings and closings
• Improve your speaking voice
• Identify speech habits that diminish credibility
• Occupy space strategically
• How to use body language to your advantage
• Ways to improve your project communications
• When and how to use modern technology during a presentation

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